We provide ultimate business solutions


Toll Free: 1.888.918.5481                                            Int'l: 1.714.996.7874

SOFTWARE SUPPORT SERVICES AGREEMENT:

NOTE: Network and hardware support services are not included in normal phone, cell or email support services for software. A separate agreement is required for such services. On-site services and recommendations including tips & tricks are available for setting up a clean and stable system. On-site visits are not included in software support services. Please contact us for detail. Software, hardware, and Software related Network Support charges are non-refundable after 72 hours from the ordered date or after either party has initiated a service call or a support email.

Quality Vision is not responsible for providing support for all third party hardware and software unless you have paid for the integration support. For installation and warranty related issues please contact the manufacturers directly.

 Phone Support:

You may call our support line 24 hours – 7 days a week. Our office hours are Monday through Friday, 8:00 AM to 5:00 PM PST. We normally respond to support calls same business day in many cases and within 24 hours in most cases. Support calls received after 5:00 PM may be returned on the following business day.

To avoid delay in our response, do not call more than once for the same support question. Your call will be returned in the order in which it will be received. Multiple messages could delay the response.

E-mails are highly recommended for non-critical support issues.

Support for longer hours and weekends are available for an extra charge. Please call us for details.

When annual support is not paid or expired, each support inbound or outbound call will be charged at the current rate for the first 5 minutes and $2/minute thereafter. Price is subject to change at any time.

 Toll Free Support:

There will be a separate charge for this annual service. Please contact us for annual charges.

 E-mail Support:

This is a most preferred method of providing detailed technical support and best of all it is unlimited and free. You do not require annual support service to take the advantage of this service. You may drop us an email 24 hours-7 days a week. We normally respond to support emails within 48 hours in most cases. Our support personnel would even attempt to respond remotely while off-site from around the world.

 A problem cannot be solved if we do not know the problem and if we cannot duplicate the problem on our machine. You must effectively communicate the problem by email or fax, if required. Majority of troubles can be resolved over the phone and/or sending files by email or by Post Mail. If you need an on-site service, Please call us for on-site charges and details.

WARRANTY AND TERMS:

1.       Quality Vision provides 30 days warranty on all equipment and certain commercial Quality Vision software only* except computers, printers and monitors. No refund or exchange after 30 days. After 30 days, manufacturers' warranties apply on equipment.

2.       Manufacturer of computer, printer or monitor provides parts and labor warranty on new items. No refund or exchange by Quality Vision after 14 days from the date of delivery to you.

3.       A 25% stocking fee applies on all equipment returns after 7 days [except even exchange within 30 days]. Quality Vision is not responsible for shipping charges. A full refund (less stocking fee) may not be provided if the product is not in its original condition and packaging or missing a component.

4.       If you purchase software with equipment, but later not satisfied with the software, you are entitled to a full refund of the software only, excluding the cost of custom work in process or delivered, when your request for refund is submitted to us in writing within 30 days from the first date you received the software and before you receive your PC code.

5.       A cancellation fee of $50 applies when hardware order is not cancelled prior to 24 Hrs. from the shipping date.

6.       For on-site service, either, a special service agreement should be signed for annual service or a separate service charge per incident must be paid up-front. Any on-site service and related charges are non-refundable after the on-site visit. When advance reservation for travel and accommodation is required, such charges are non-refundable once you place an order for the service.

7.       Please refer to our Software Support Service Agreement for support related questions.

8.       Any major or structural changes in the software or repair after installation may require entire backup of the software on a CD-ROM or 100 Meg Zip disk to be shipped to Quality Vision for upgrade. You may not be able to work on your system during such repairs. You may request on-site visit where possible or other options to avoid long interruption.

9.       Any custom changes to the software require non-refundable additional charges.

10.   You are responsible to pay for any shipping and handling charges after initial software and/or hardware delivery to you.

11.   Quality Vision software license ownership can be transferred to anyone, when license transfer fee is paid.

12.   Quality Vision only accepts orders with full payment (or in installments or lease option when a special agreement is signed) in one of the following methods:

13.   Your order will be delivered to you at your requested address within 10 days, unless otherwise committed, after the receipt of the applicable payment in one of the above acceptable methods (when custom software is not involved). However, you will be notified of any back order items and their respective delivery dates, if applicable.

14.   Quality Vision prohibits its existing and potential customers to enter in to its employees/contractors/sub-contractors premises for its business related matters. All Quality Vision business must be communicated to one its authorized representatives via phone, fax, mail, email, or service call on your site by appointment as needed.

15. We provide satisfaction guarantee on any paid custom software work. If the work does not meet your requirements, we would modify it to meet the approved requirements or satisfy your new requirements, where possible, at additional cost, upon clarification from you. In the event, we could not complete a task to meet the approved requirements in a specified time, we would request for extension or refund a portion of your payment equivalent to the amount of work not completed to the written requirements if it is not useful to you by any means.

16. When you order products, request services, or use any of our services, you authorize us to charge your credit card on file. If we don't have your credit card on file or if it has expired or if the card has declined the payment, your payment is due and payable to Quality Vision immediately.

17. When you order products, request services, or use any of our services, you have accepted our support, warranty, and terms.

      *In order to receive the software money back within 30 days from the date of purchase or prior to receiving your pc code, when advertised, you are required to email us at least 3 major issues or reasons (with example) for returning the software. We value our customer feedback and it would be very helpful in making the software more user-friendly. If the issues or requirements are general, we may offer you to update the software at no additional cost to fulfill your needs within 30 days. If we are not able to do so within 30 days, you may choose to get your money back or receive an extension until we complete the changes for you. If you authorize us to make the changes and later decides to return the software, you may be responsible for the cost of making the custom changes. You are eligible to receive refund of the commercial software only if you have not evaluated the software prior to the purchase, you are a first time buyer of this software, and you have not received a pc code. The amount of refund includes only cost of the commercial software less shipping and handling cost. The refund amount does not include any other fees.
 

Copyright © 2001 - 2006 Quality Vision Technologies. All rights reserved.
Last revised: February 23, 2006.